Is anyone responsible for Flood Forecasting in Windsor?

    The Essex Region Conservation Authority, ERCA, is responsible for monitoring stream flow, lake and river water levels and ice conditions within our watershed, assessing soil saturation levels, and when necessary, providing flood warnings to local municipalities and agencies.This information is provided to municipalities for the preparation of flood contingency plans and assist municipalities during the emergency response process. 

    Who do I contact if I experience flooding?

    In a non-emergency situation after the flood waters have receded, please call 311 to report flooding.

    Are my home and belongings covered by insurance if flood damage occurs?

    Water damage caused by sewer backup is covered if it is included in your home insurance policy. Sewer backups can happen during intense rainstorms when aging municipal sanitary and storm sewer infrastructure becomes overloaded. Talk to your insurance representative to see if you’re covered.

    What is the City doing about flooding for residents?

    The City is investing money to address the risk of flooding. The investments include spending approximately half-a-billion dollars to upgrade our sewer system since 2001. This includes 122 million dollars between 2001 and 2008; and, 273 million dollars between 2009 and 2016. Beyond the investment in monitoring, maintaining and replacing old sewers, the City has several policies in place to help residents protect their homes.

    The Basement Flooding Protection Subsidy Program is offered by the City to provide residents a financial subsidy to install a sump pump with sump pump overflow and/or backwater valve(s) and/or disconnect foundation drains from the floor drain.

    The City of Windsor through the Downspout (Eavestrough) Disconnection program provides a downspout disconnection service to its residents free of charge.

    Through the Electrical Eel Service Program your sewer lateral, within the Right-of-Way, may be cleaned through the electrical eel service, up to three times in any 24-month period.

    What are the causes of flooding in my basement?

    There are three major sources of basement flooding. These include overland flooding, infiltration flooding and sewer backup. Overland flooding may be caused by a more intense rainfall than the sewer can convey or by grading issues, which direct surface rainwater to an undesired location. Infiltration flooding is caused by groundwater entering the basement through cracks in the basement walls and floor. Sewer backup can occur when the public sewer system receives more water than it can handle and excess water is pushed upwards through the home’s sewer lateral. For additional information refer to the Handbook for Reducing Basement Flooding.

    How can I prevent flooding on my property?

    Completely preventing flooding on a property is not always possible. Taking actions to mitigate flooding on your property is the best way to go.  To reduce the risk of basement flooding, the City Engineer strongly recommends the disconnection of your eavestrough downspout.  Some areas of the City may have mandatory disconnection in place.  This service is provided without charge to city homeowners that qualify. To find out if you qualify, call 311 to arrange for an inspector to visit your home.

    Additionally, the City provides a subsidy program to help with the cost of installing private property flooding protection at your home. Please see the Basement Flooding Protection Subsidy Program for more information.

    What is the role of climate change in flooding?

    Climate change may be increasing the potential risk of severe storms and flooding in our community. As air temperatures increase, so does the capacity of the air to hold more water leading to more intense rainfall events. The City of Windsor has also been experiencing more intense rain events in recent years. 

    How can I get involved in the Sewer Master Plan?

    Participate in upcoming 'Weathering the Storm' events and add your name to the e-mail list to stay informed. We also have a survey for you to share your flooding experience. This will allow you to provide input about what you would like the City of Windsor to do for you.